Returns and Refund Policy

At trackfleetgps.com we strive to provide high-quality GPS tracking devices and accessories. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The product is defective or damaged upon arrival.
The wrong product was sent.
The product does not function as described.
The return request is made within 15 days of purchase.

2. Non-Refundable Items

Certain items are non-refundable, including:

Used or altered products.
Products damaged due to misuse or improper installation.
Accessories or consumable items (e.g., batteries) unless defective upon receipt.
Digital services or software licenses.

3. Return Process

To request a refund:

Contact us at support@trackfleetgps.com with proof of purchase and a description of the issue.
If approved, return the item in its original packaging with all accessories.
Upon receipt and inspection, we will process your refund within 3 business days.

4. Refund Method

Refunds will be issued through the original payment method. Depending on your payment provider, processing times may vary.

5. Exchange Option

If eligible, customers may opt to exchange the defective or incorrect item instead of receiving a refund.

6. Shipping Costs

Return shipping costs are covered by the customer unless the item arrived damaged or was incorrectly shipped.
Original shipping fees are non-refundable unless an error was made on our part.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on our website with a revised effective date.

8. Contact Us

For any refund-related inquiries, please reach out to support@trackfleetgps.com